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Frequently Asked Questions

Purchasing Tickets

Ways to purchase tickets

Seat selection
For most Lake Michigan College Mendel Center events you may select your seats at time of purchase. Seating charts are available for Jenkins Theatre and Hanson Theatres. Seats in the left section of the Jenkins Theatre have odd numbers. Seats in the center section of the Jenkins Theatre have sequential numbers 101-114. Seats in the right section of the Jenkins Theatre have even numbers.

Series ticket packages
When you purchase 3 or more season events, you enjoy money-saving benefits and can be among the first to purchase tickets. Series ticket buyers receive:

  • 10% discount on eligible events
  • Ongoing savings on select season events
  • Ticket exchange privileges up to 7 days prior to an event

Group sales and discounts
Discounts are available for groups of 10 or more. Pre- and post-show party rooms, catering, bar and beverage services are available to make your event complete. Email to arrange your group event at the Mendel Center.

Children and families
For the safety and comfort of all event attendees, all patrons are required to have a ticket, regardless of age. This includes lap-sitting infants. Children must be accompanied by an adult at all times while at the Mendel Center. For the benefit of all patrons, children who cause a disruption or are unable to sit quietly may be relocated or asked to leave.

Purchasing tickets from third parties
We strongly recommend that you to purchase Mendel Center event tickets directly from the Mendel Center. If you purchase tickets from a third party (ticket broker, reseller, private party, etc.), you assume all risks related to that transaction. The Mendel Center cannot guarantee the authenticity of tickets purchased from third parties. If an event is canceled or postponed, all communication will go to the ticket buyer of record in the Mendel Center's ticketing system. You must work directly with that third party for a refund. The Mendel Center is only able to make refunds or apply account credits to those parties who originally purchased the tickets from us. Tickets purchased through third parties do not count toward series discount status.

Return and exchange policy
All tickets are sold as non-refundable and non-exchangeable. Mendel Center Series ticket package purchasers have the exclusive privilege of the ability to exchange tickets up to 7 days before the event.

Personal responsibility statement
The Lake Michigan College Mendel Center offers diverse programming. Not all productions will be appropriate for all audiences or appeal to everyone. Refunds will not be granted based on content. You are encouraged to familiarize yourself with the performance or speaker in order to make an informed ticket purchasing decision. If you have questions about an event, email us at


Attending a Performance

Location and directions
The GPS navigation address is 1100 Yore Avenue, Benton Harbor MI, 49022
Google Maps directions

Ample, free parking is available on the north and south sides of the Mendel Center. The best parking location is determined by where your event is being held within the building. Both lots are accessible via Yore Avenue.

Parking Lot 2: (in front with awning)

  • South side of building
  • Jenkins Theatre
  • Hanson Theatre
  • 3rd floor meeting rooms
  • Music and academic rooms

Parking Lot 3:

  • North side of building
  • Grand Upton Hall
  • North Training Room
  • F-101, F-102, F-103
  • F-111 
  • Deckmann Studio

For more information and a map, click HERE.

When doors open

  • For most Mendel Center season events, the exterior doors to the theatre open one hour before curtain time. Box office services open at this time.
  • Doors to Jenkins Theatre generally open 30 minutes before curtain time.
  • Ticket holders of record receive a pre-show instruction email one day before each event with specific details and arrival information.

Please wear whatever makes you comfortable to enjoy the show or event! Please use your best judgement regarding appropriate clothing.

Late arrivals
Every effort is made to start performances at the published time. We ask that you arrive at least 10 minutes prior to the event start time. Late arriving patrons will be seated only at times designated by the artists/speakers and their management. They may be directed to a seat near the back of the theatre until intermission.

Lost & found
Lost and found items are kept for one month. Please email us at

Purchasing & Redeeming Gift Cards

How do I purchase a gift card?
Gift cards are also available through the Mendel Center website.

How do I redeem my gift card?
Select from the list of upcoming events. Select your preferred show(s). After you login and reach the payment page, the gift card amount should automatically apply to your cart at checkout.

Severe Weather & Show Cancellations

Event Cancellation and Severe Weather
If an event is postponed due to weather, production, or local health issues, the Lake Michigan College Mendel Center will first attempt to reschedule. Ticket purchasers of record who are unable to attend the rescheduled date will receive a credit to their account when they notify us within the designated period of time. If an event is canceled, ticket holders of record will be notified by email of the cancellation and will be provided with information about ticket refunds.

During inclement weather, if local law enforcement agencies declare a state of emergency in Berrien County, the Mendel Center will postpone or cancel the scheduled event. In the absence of a state of emergency declaration, the decision to have the show as scheduled will largely depend on if the performers and their equipment has safely arrived.

Ticket refunds and credits can only be issued to the purchaser of record in our ticketing system. If you purchased your tickets from a third party (ticket reseller, private individual, etc.) you must work directly with them for a refund.

All refunds are processed through the box office. Email


Policies: Cameras / Photography, Phones / Noises, Smoking, Weapons, etc.

Cameras / Photography
Please refrain from taking pictures or video of any performances. Photography, video, and other recording devices are contractually prohibited during most Mendel Center performances and speaker events unless otherwise specified. Sit back, relax, and experience it live!

Phones / Noises
Out of courtesy to the performers and other patrons, the use of cell phones and other electronic devices is prohibited during performances. Please silence phones, alarm watches, and other distracting electronic equipment prior to the start of the performance. Please do not talk or whisper during the performances. This can also be disruptive to the performers and other patrons.

The Lake Michigan College Mendel Center is located on a smoke-free campus. All smoking, including e-cigarettes, is prohibited. Smoking and vaping are only permitted in your personal vehicle while on the Lake Michigan College campus.

Lake Michigan College is a weapons-free campus. Please leave all weapons including firearms, knives, and other edged weapons locked in the trunk of your personal vehicle. If you accidentally forget to remove your weapon before entering the Mendel Center, please return to you car and secure your weapon in your trunk. Patrons who do not comply with Lake Michigan College's weapon-free policy will be asked to leave and may be escorted off the premises by security.

Food & Beverages

Food and Beverages
Out of courtesy to other patrons and to preserve the Jenkins Theatre and Hanson Theatre facilities, food is not allowed in the theatres. Bottled water is allowed in the theatres. All other beverages are only allowed in LMC Mendel Center No-Spill Souvenir Cups available for purchase at the concession stand and bars. The cups are dishwasher safe (top rack recommended) and can be used for each show at which concessions are available.

Concessions are available for most Mendel Center performances. The concession stand closes at the end of intermission. Please refer to your Know Before You Go email sent to ticket purchasers one day before Mendel Center presented events to see if concessions will be available.

The Mendel Center does sell alcoholic beverages, including beer and wine, at a cash bar during most Mendel Center season events. The bar closes at the end of intermission. Please refer to your Know Before You Go email sent to ticket purchasers one day before Mendel Center presented events to see if concessions will be available.

Speakers Series

How do I order tickets?
Tickets for individual speakers can be ordered online or 90 minutes before event times unless previously sold out.

What time should I arrive?
Jenkins Theatre Lobby and Box Office open 90 minutes before curtain.
Jenkins Theatre doors open for seating 30 minutes before curtain.

Which parking lot should I use?

Attendees should use Parking Lot 2 (south side of building)

What is the dress code?
There is no set dress code, however most attendees are in business casual attire.

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Box Office
Tickets are available through the website
Email for questions or more information

Box Office Hours
90 minutes before performances

Lake Michigan College Mendel Center
2755 E. Napier Avenue
Benton Harbor, MI 49022

Lake Michigan College
LMC Visual and Performing Arts
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