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Frequently Asked Questions

Purchasing Tickets

Ways to purchase tickets

  • Online | The Events page of this website
  • By phone | 269-927-8700, option 1, weekdays 10 a.m. to 6 p.m., except holidays
  • In person | Mendel Center Box Office, Grand Upton Hall lobby, parking lot entrance 3, weekdays 10 a.m. to 6 p.m., except holidays


Seat selection
For most Mendel Center events you may select your seats at time of ticket purchase. Seating charts are available for the Mainstage and Hanson Theatres. Seats in the left section of the Mainstage Theatre have odd numbers. Seats in the center section of the Mainstage Theatre have sequential numbers 101-114. Seats in the right section of the Mainstage Theatre have even numbers.

Series ticket packages
When you purchase 3 or more season events, you receive money-saving benefits and can be among the first to purchase tickets. Series ticket buyers receive:

  • 10% discount on eligible events
  • Early access to tickets before individual events go on sale June 22
  • Ongoing savings on select 2022-2023 events
  • Ticket exchange privileges up to 7 days prior to an event
  • Invitation to the next Season Reveal Party with early access to ticket purchases

Contribute $50 or more to The Mendel Center before you purchase your 3+ events and earn a 15% discount. You will also enjoy additional membership benefits at your giving level.


Group sales and discounts
Discounts are available for groups of 10 or more. Pre- and post-show party rooms, catering, bar and beverage services are available to make your event complete. Call 269-927-8700, option 3, or email boxoffice@lakemichigancollege.edu to arrange your group event at The Mendel Center.

Children and families
For the safety and comfort of all event attendees, all patrons are required to have a ticket, regardless of age. This includes lap-sitting infants. Children must be accompanied by an adult at all times while at The Mendel Center. For the benefit of all patrons, children who cause a disruption or are unable to sit quietly may be relocated or asked to leave.

Purchasing tickets from third parties
It is recommended that you purchase Mendel Center event tickets directly from The Mendel Center. If you purchase tickets from a third party (ticket broker, reseller, private party, etc.), you assume all risks related to that transaction. The Mendel Center cannot guarantee the authenticity of tickets purchased from third parties. If an event is canceled or postponed, you must work directly with that third party for a refund. The Mendel Center is only able to make refunds or apply account credits to those parties who originally purchased the tickets from us.

Return and exchange policy
All tickets are sold as non-refundable and non-exchangeable. Mendel Center series ticket purchasers have the exclusive privilege of the ability to exchange tickets up to 7 days before the event.

Attending a Performance

Location and directions
The GPS navigation address is 1100 Yore Avenue, Benton Harbor MI, 49022. Click HERE for a google map link.

Parking
Ample, free parking is available on the north and south sides of The Mendel Center. The best parking location is determined by where your event is being held within the building. Both lots are accessible via Yore Avenue.

Parking Lot 3:

  • North side of building
  • Grand Upton Hall
  • North Training Room
  • F-101, F-102, F-103
  • F-111 
  • Deckmann Studio

Parking Lot 2: (In Front With Awning)

  • South side of building
  • Mainstage Theatre
  • Hanson Theatre
  • 3rd floor meeting rooms
  • Music and academic rooms

For more information and a map, click HERE.

When doors open

  • For most Mendel Center season events, the exterior doors to the theatre open one hour before curtain time. Box office services open at this time.
  • Doors to the Mainstage theatre generally open 30 minutes before curtain time.
  • A pre-show instruction email is generally sent for Mendel Center season events one or two days before each event with specific details arrival information.

Attire
Please wear whatever makes you comfortable to enjoy the show or event! Please use your best judgement regarding appropriate clothing.

Late arrivals
Every effort is made to start performances at the published time. We ask that you arrive at least 10 minutes prior to the event start time. Late arriving patrons will be seated only at times designated by the artists/speakers and their management. They may be directed to a seat near the back of the theatre until intermission.

Lost & found
Lost and found items are kept at the box office for one month. Please call the box office at (269) 927-8700, option 1, or stop by to see if your item has been found. The box office is open weekdays from 10 am to 6 pm and one hour prior to show time.

Purchasing & Redeeming Gift Cards

How do I purchase a gift card?
To purchase gift cards, please call 269-927-8700, option 1, or visit the box office weekdays 10 a.m. to 6 p.m. Gift cards are now also available online. Click HERE to learn more.

How do I redeem my gift card?
Click HERE to see a list of upcoming events. Select your preferred show(s). Once you login and reach the payment page, the gift card amount should automatically apply.

Severe Weather & Show Cancellations

Event Cancellation and Severe Weather
If an event is postponed due to weather, production, or local health issues, The Mendel Center will first attempt to reschedule. Ticket purchasers of record who are unable to attend the rescheduled date will receive a credit to their account when they notify us within the designated period of time. If an event is canceled, ticket holders of record will be notified by email of the cancellation and will be provided with information about ticket refunds.

During inclement weather, if local law enforcement agencies declare a state of emergency in Berrien County, The Mendel Center will postpone or cancel the scheduled event. In the absence of a state of emergency declaration, the decision to have the show as scheduled will largely depend on if the performers and their equipment has safely arrived.

All refunds are processed through the box office. Call 269-927-8700, option 1, weekdays 10 am - 6 pm.

Policies: Cameras / Photography, Phones / Noises, Smoking, Weapons, etc.

Cameras / Photography
Please refrain from taking pictures or video of any performances. Photography, video and other recording devices are contractually prohibited during most Mendel Center Mainstage performances and speaker events unless otherwise specified. Sit back, relax, and experience it live!

Phones / Noises
Out of courtesy to the performers and other patrons, the use of cell phones and other electronic devices is prohibited during performances. Please silence phones, pagers, alarm watches, and other distracting electronic equipment prior to the start of the performance. Please do not talk or whisper during the performances. This can also be disruptive to the performers and other patrons.

Smoking
The Mendel Center at Lake Michigan College is located on a smoke-free campus. All smoking, including e-cigarettes, is prohibited. Smoking and/or vaping are only permitted in your personal vehicle while on the Lake Michigan College campus.

Weapons
The Mendel Center at Lake Michigan College is a weapons-free campus. Please leave all weapons including firearms, knives and other edged weapons locked in the trunk of your personal vehicle. If you accidentally forget to remove your weapon before entering the Mendel Center, please return to you car and secure your weapon in your trunk. Patrons who do not comply with Lake Michigan College's weapon-free policy will be asked to leave and may be escorted off the premises by security.

Food & Beverages

Food and Beverages
Out of courtesy to other patrons and to preserve the Mainstage and Hanson Theatre facilities, food is not allowed in the theatres. Bottled water is allowed in the theatres. All other beverages are only allowed in LMC Mendel Center No-Spill Souvenir Cups available for purchase at the concession stand and bars: 10 oz. - $2.00, 16 oz. - $3.00. The cups are dishwasher safe (top rack recommended) and can be used for each show at which concessions are available.

Concessions
Concessions are available for most Mendel Center performances. The concession stand closes at the end of intermission. Please call the box office at 269-927-8700, option 1, to confirm that concessions will be available during your event.

Alcohol
The Mendel Center does sell alcoholic beverages, including beer and wine, at a cash bar during most Mainstage events. The bar closes at the end of intermission. Please call the box office at 269-927-8700, option 1, to confirm that a cash bar will be available during your event.

Speakers Series

How do I order single tickets for an individual speaker?
Tickets for individual speakers can be ordered online, by calling the Box Office at 269-927-8700, option 1, weekdays from 10 am - 6 pm


What time should I arrive?
Grand Upton Hall doors open for dinner at 5:30 pm.
Mainstage Lobby and Box Office open at 6:30 pm.
Mainstage Theatre doors open for seating at 7:00 pm.


Which parking lot should I use?
Attendees with dinner tickets to Grand Upton Hall should use Parking Lot A (north side of building)
Attendees for the presentation only should use Parking Lot B (south side of building)


What is the dress code?
There is no set dress code, however most attendees are in business casual attire.

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Box Office
Call (269) 927-8700

for more information

The Mendel Center
1100 Yore Avenue
Benton Harbor, MI 49022

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